Orders + Returns
We take pride in our hand poured candles and want our customers to be satisfied with their purchase. If, for whatever reason, your candle is damaged or is not what you expected, we have outlined our return policy below or you can contact us at firstname.lastname@example.org. We will make every effort to ensure that our customers are satisfied.
Please contact us at email@example.com within 7 business days of receiving your product to process a return. If 7 business days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
We will send you a confirmation email to notify you that your order has been received and if it has been approved or denied for a full refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
We will gladly pay the shipping costs to return your item once we have approved a full refund or an exchange.
These provisions do not apply to wholesale transactions. Special orders and wholesale transactions are subject to the terms of the individual contract.